Last Updated: June 2026

1. Cancellations & Order Changes

Because we source fresh ingredients and begin prepping design elements ahead of time, cancellations impact our kitchen significantly.

• Notice Period: If you need to cancel or change your order, you must notify us at least 48 hours prior to your scheduled pickup or delivery time.

• Case-by-Case Partial Refunds: For cancellations made outside of the 48-hour window, refunds are handled on a case-by-case basis. If specific ingredients, specialized decorations, or custom items have already been purchased specifically for your cake, the cost of those items will be deducted from your total, and a partial refund will be issued.

• Late Cancellations: Cancellations made with less than 48 hours’ notice are non-refundable, as your cake will have already entered production.

2. Cake Deliveries & Pickups

• Pickups: Once a cake leaves our hands and is collected by the customer, So Yum Cakes is no longer liable for any structural damage sustained during transport. We highly recommend placing your cake box on a completely flat surface, keeping the car cool, and driving with extreme care.

• Courier Deliveries: If your cake is being delivered via a courier service, any damage sustained during transit is dependent on the courier service provider’s handling. Please inspect your cake immediately upon delivery.

3. Quality Concerns & Issues

We take immense pride in our unmatched texture, soft sponges, and light whipped cream finishes. In the incredibly rare event that you are unhappy with the structural look or taste of your cake:

• You must contact us directly within 1 hour of receiving or collecting the cake, providing clear photos of the issue.

• We do not accept physical returns or exchanges.

• We cannot offer any refunds or credits if the cake has already been fully or largely consumed.